Do you have a physical shop?
P&O Kids™ currently operates as an online store. Customer collection from a physical shop is not currently available.
Do you deliver across Kenya?
Delivery arrangements are confirmed during order processing. Please contact us if you need help checking delivery availability to your area.
How long does delivery take?
Delivery timelines depend on the destination, order processing time, product availability and the applicable delivery service.
Estimated delivery information will be confirmed as your order is processed.
How much is delivery?
Delivery charges depend on the destination and the applicable delivery service.
The relevant delivery charge will be displayed or confirmed as part of the order and delivery arrangement.
Can I track my order?
Where tracking or delivery updates are available, the relevant information will be shared after your order has been dispatched.
Can I exchange an item?
Eligible items may be exchanged within 3 days of delivery, subject to our Returns & Exchanges Policy and product availability.
What if I receive a damaged or incorrect item?
Please contact us within 24 hours of delivery and provide clear photos of the item received.
Which payment methods are available?
Available payment methods will be displayed during checkout once the final payment setup has been completed.
How can I contact P&O Kids?
WhatsApp / Phone: +254 713 167 028
Email: pokids24@gmail.com